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Help centre
Short guides to doing things in Keymews, step by step. Can’t find what you need? Contact us.
Getting started
- Getting started with KeymewsCreate your account, name your organisation and follow the Getting started guide to set up your first let.
- Your free trialWhat the 14-day Premium trial includes, its limits, and what happens when it ends.
- Add a propertyAdd a house, flat or HMO, with its rooms or flats as units, and get its compliance checklist.
- Plans, billing and your teamChoose or change a plan, invite an admin or accountant, and manage your account.
- Keymews AIWork through your urgent tasks, ask about letting and your own portfolio, explain your reports, scan receipts, triage repairs and draft replies.
- Choose when reminders go outSet how many days ahead tenants and you are reminded about rent, certificates and tenancies ending, and when overdue rent and unassigned repairs become urgent.
- Invite your team, or work with another landlordAdd an admin or your accountant, and choose whether they see every property or only the ones you pick, such as a joint owner of one house.
Tenancies
- Set up a tenancyAdd your tenants, the rent and the deposit in four steps, then activate the tenancy.
- Invite your tenant to their portalGive tenants their own login to see their rent, report repairs, read documents and message you.
- The written statement of termsCreate the written statement of terms for a tenancy from its details, and send it for signing.
- Deposits and prescribed informationRecord where the deposit is protected and when you served the prescribed information.
Rent and money
- Record rent and import bank statementsRecord payments by hand, or import a bank statement and match each payment to a tenancy.
- Collect rent onlineLet tenants pay rent, deposits and charges by Direct Debit or card, into your own Stripe account.
- Increase the rent (Section 13)Work out the earliest valid date for a rent increase and have the rent change on that date.
- Tax-year reports and your accountantSee your rent and expenses by HMRC’s property headings, and send your accountant a pack.
- Forecast your next 12 monthsSee expected rent and costs month by month, which tenancies could leave a unit empty, and when rent can next go up.
Property care
- Repairs and contractorsTrack each repair from reported to resolved, and give your contractors a login to their jobs.
- Use the compliance centreSee what’s missing, expiring or overdue for each property and tenancy, and record certificates.
- Inspections and inventoriesRecord a check-in inventory, compare it at check-out and build a deposit evidence pack.
Letting and signing
- Advertise a home and choose a tenantPublish a listing page, take enquiries and viewing bookings, and compare applications fairly.
- Right to Rent checks and referencesRecord Right to Rent checks with follow-up reminders, and collect references online.
- Send documents for signingHave tenants sign in their portal, and get a sealed copy with a signing certificate.
Contractors and accountants
- Contractor accountsSign up as a contractor, set up your business, and run your own customers, jobs, quotes and invoices.
- Accountant accountsSign up as an accountant, track your clients’ deadlines and invoices, and see landlords’ books when they share them.
- Plans for contractors and accountantsWhat Free, Basic, Pro and Practice include, how to upgrade, and what happens if you stop paying.
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