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Choose when reminders go out
Set how many days ahead tenants and you are reminded about rent, certificates and tenancies ending, and when overdue rent and unassigned repairs become urgent.
Keymews checks your records each morning and sends reminders to your tenants and to you. Owners and admins can choose the timings in Settings → Automations. Until you change anything, the standard timings are used.
Reminders
For each reminder, tick the days it goes out, up to the number shown under it. Untick every day to turn that reminder off.
- Rent reminders to tenants: days before rent is due, including on the day. Tenants with a portal login get them.
- Overdue reminders to tenants: days after the due date, while rent is still unpaid.
- Overdue alerts to you: days after the due date. Owners and admins get them.
- Certificate reminders: days before a certificate, licence or check expires. You’re always told the day after one expires.
- Tenancy ending reminders: days before a tenancy ends, to plan the check-out and the deposit.
Reminders appear in the app on every plan, and by email on Basic and above, as each person has chosen in Settings → Notifications.
Escalation
- Overdue rent becomes urgent after: from then, your alerts are marked urgent and the tenant’s reminder says it’s a final reminder.
- Emergency repairs not assigned after: the number of hours before you’re alerted. You’re alerted each day until a contractor is booked.
- Urgent repairs not assigned after: an optional alert, sent once. Choose Don’t alert me to leave it off.
Choose Save when you’re done, Discard changes to go back, or Use the standard timings to start again. Changes are recorded in the audit log.