Home / Help centre / Property care
Repairs and contractors
Track each repair from reported to resolved, and give your contractors a login to their jobs.
Repairs
Tenants report repairs from their portal with a category, how urgent it is and up to six photos. You can also choose Log repair on Maintenance. Each repair moves from Reported to Scheduled, In progress and Resolved; drag it on the board, or use its Move to menu.
If the contractor needs to go back to a repair that's Resolved or Closed, choose Further work in its Status. The repair is open again: the contractor is asked to book a return visit, the tenant is told one is coming, and a visit date that's passed is cleared. It waits in the first column of the board until the visit is booked, then moves to Scheduled as usual.
Contractors
Add your contractors under Contractors. On Basic (up to 2) and Premium, you can give each one a login: they see only the jobs you assign, accept or decline them, book visits, post updates and photos, and send quotes and invoices for you to approve. Approved invoices become expenses. See what contractors get.