Terms of service.

1. Who we are

Keymews is provided by Keymews Ltd, a company registered in England and Wales (company number 17569958), whose registered office is at 13 Pontypool Walk, Romford, England, RM3 8YD. In these terms, “we” and “us” mean Keymews Ltd, and “you” means the person or business using Keymews.

You can contact us through the contact form or at keymews@gmail.com.

2. What Keymews is

Keymews is software for private landlords in England to keep records of their properties, tenancies, rent, repairs, compliance dates, documents and messages. Tenants, contractors and accountants you invite can use parts of it. Contractors and accountants can also open their own accounts, to keep records of their own customers or clients, jobs or deadlines, and invoices.

Keymews is a record-keeping and administration tool. It isn’t a letting agent, and it doesn’t give legal, tax or financial advice. Compliance statuses, reminders, templates and answers from Keymews AI reflect the information you enter and are general information only. Check anything important with an official source or a qualified professional.

3. Your account

• You must be 18 or over and give accurate information when you sign up.
• Keep your sign-in details secure. You’re responsible for what happens under your account, including what people you invite (admins, accountants, contractors and tenants) do with the access you give them.
• You use Keymews for your lettings business. If you are a consumer rather than a business, some of these terms apply differently to you; see section 13.

4. Plans and prices

The plans, their limits and their prices are shown on our pricing page and in the app. At the date of these terms:

• Free: no charge, up to 2 tenancies.
• Basic: £17.99 a month or £179.90 a year, up to 5 tenancies.
• Premium: £29.99 a month or £299.90 a year, up to 10 tenancies.
• Enterprise: a price we agree with you in writing, for more than 10 tenancies.

For contractors and accountants, per person:

• Free: no charge. Work landlords give you through Keymews only. Anything you kept on your own before stays, read-only.
• Contractor Basic: £4.99 a month or £49.90 a year: up to 10 of your own customers, 10 open jobs, and 15 quotes or invoices a month.
• Accountant Basic: £7.99 a month or £79.90 a year: up to 10 of your own clients.
• Contractor Pro: £9.99 a month or £99.90 a year, with no limits.
• Accountant Practice: £14.99 a month or £149.90 a year, with no limits.

Work a landlord gives you through Keymews, such as repair jobs or read-only access to their books, is part of the landlord’s plan and costs you nothing.

We are not currently registered for VAT, so no VAT is charged. If we register, prices will include VAT and won’t go up because of it.

Founding-member offer: the first 50 landlords to take Basic or Premium with monthly billing get 30% off for their first 12 months. After 12 months the standard monthly price applies. The offer can’t be combined with annual billing or other offers, and ends when the 50 places are taken. If a founding member cancels, the founding price ends with their subscription and isn’t available if they subscribe again.

5. Paying for a plan

• You pay through Stripe, our payment provider. We don’t see or store your card details.
• Your plan renews automatically at the end of each month or year, and Stripe charges the payment method you gave until you cancel.
• If you change plan part-way through a period, Stripe works out the difference: an upgrade is charged straight away for the rest of the period, and a downgrade is credited against your next payment.
• If a payment fails, Stripe will try again over the following days and we’ll tell you. If it still can’t be collected, your account moves to Free. Nothing is deleted, but features and access that Free doesn’t include are paused.
• We may change our prices. We’ll tell you at least 30 days before a change affects you, and it applies from your next renewal. You can cancel before then.

6. Cancelling

You can cancel at any time in the app, under Settings → Plan and billing → Manage billing (contractors and accountants: Account → Plan → Manage billing). Your plan carries on until the end of the period you’ve paid for, then your account moves to Free. If you cancel an annual plan within 14 days of first buying it, we refund it in full. Other refunds are explained in our cancellation and refund policy.

7. Collecting rent online

On Basic and above you can let tenants pay rent, deposits and permitted charges online, by Direct Debit or card, through Stripe.

• To do this you open your own Stripe account through Keymews. Stripe checks your identity, and you agree to Stripe’s terms, including the Stripe Connected Account Agreement, directly with Stripe.
• Payments go from your tenant to your Stripe account and then to your bank account. Keymews never holds your money and isn’t a party to the payment between you and your tenant.
• Stripe charges you its fees for each payment, taken from the payment. We don’t take a fee. You mustn’t pass these fees on to tenants: the Tenant Fees Act 2019 doesn’t allow it.
• Refunds, chargebacks and disputes on payments from tenants are between you and your tenant, and you handle them in your Stripe Dashboard.
• If a tenant sets up a Direct Debit, we ask Stripe to collect each rent 3 working days before it’s due. You’re responsible for the rent charges you set up in Keymews being correct.

8. Your responsibilities as a landlord

You remain responsible for meeting your legal obligations, including (but not only): protecting deposits in a government-approved scheme and serving the prescribed information, only charging permitted payments under the Tenant Fees Act 2019, safety certificates and checks, Right to Rent checks, licensing, the Renters’ Rights Act 2025, data protection for the tenant and contractor information you put into Keymews, and your tax.

9. Your information

You own the information you put into Keymews. You give us permission to store and process it to provide the service. You can export all of it at any time in Settings → Data. How we handle personal information is explained in our app privacy notice.

When you publish a listing, including one imported from a listing file, you give us permission to show it, its photos and floor plans publicly on its own page and in property search, and to tell people who asked for an alert about it, until you close it. You confirm that you have the right to do this, that the details are accurate, and that it includes the information the law and Trading Standards expect a listing to give (such as the council tax band, and the tenure and lease details of a home for sale). If you’re an agent, you confirm you’re acting for the landlord or seller.

For personal information about your tenants, contractors and others that you put into Keymews, you are the controller and we are your processor. Our data processing agreement forms part of these terms.

10. Acceptable use

Don’t use Keymews to break the law, to harass anyone, to upload anything you don’t have the right to share, or to try to get into accounts or data that aren’t yours. Don’t try to disrupt, copy or reverse-engineer the service. We may suspend an account that does any of these things.

11. Availability and changes

We work to keep Keymews available and your data safe, with regular backups, but we can’t promise the service will never be interrupted. We may improve or change features. If we remove a feature that’s part of a paid plan, we’ll tell you in advance, and you may cancel and get a refund for the unused part of your period.

12. Our liability

Nothing in these terms limits liability that can’t be limited by law, such as for death or personal injury caused by negligence, or for fraud.

Otherwise, we aren’t liable for indirect or consequential loss, or for loss of profit, rent, business or goodwill. Our total liability to you in any 12-month period is limited to the amount you paid us in that period, or £100 if that is greater.

We aren’t responsible for decisions you make based on Keymews’ records, reminders, statuses or Keymews AI answers, or for payments, refunds or disputes between you and your tenants.

13. Consumers

If you use Keymews as a consumer, not for a business, you have the legal right to cancel a new paid plan within 14 days of buying it. If you start using the paid plan within those 14 days, we may keep a fair amount for the days you used it. Nothing in these terms affects your other legal rights as a consumer.

14. Ending this agreement

You can stop using Keymews and close your account at any time. We may end or suspend your account if you seriously or repeatedly break these terms, or with 30 days’ notice for any other reason, in which case we’ll refund any amount you’ve paid for time after it ends. Before an account is closed you can export your information.

15. Changes to these terms

We may update these terms. We’ll tell you about important changes at least 30 days before they take effect. If you keep using Keymews after that, the new terms apply.

16. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.