Keymews AI

Keymews AI is part of Premium and Enterprise, and of the free trial with a smaller allowance. Open it with the button in the bottom corner of the landlord app, or go to Keymews AI Hub at the top of the menu.

Work through your urgent tasks

The Keymews AI Hub, and the Keymews AI card at the top of your dashboard, list what needs you most from your records: compliance that's overdue or expiring, urgent repairs, overdue rent and tenancies ending. The card shows three at a time; use the arrows for more. In the Hub, filter by type or urgency.

Open a task to see why it matters and three buttons:

• A Keymews AI button worded for the task, such as Draft booking request, Draft the tenant notice, Plan the renewal, Draft rent reminder, Draft reply and next steps or Draft renewal message. The draft appears in the chat for you to check. Tenant names aren't shared with it, so drafts say [Tenant name].
• A direct button, such as Record payment, Open repair or Update the record.
• Later: put the task off until tomorrow, next week or a month, or choose I've already done it to hide it for a week. Choose Undo straight away, or Bring back from the put-off list. Put-off tasks still show in Needs your attention and the compliance centre, so a legal deadline never disappears.

Under a task's draft in the Hub:

• Send in Messages opens the message to check and change, then sends it in each tenancy's Messages thread with the tenants' names filled in on your device. Nothing is sent until you press Send.
• Mark done hides the task for a week. For a notice such as the Information Sheet, it first asks before recording it as given.

The AI Action Centre shows how many tasks you've marked done since Monday, including those you put away with I've already done it.

Each draft uses one message of your allowance. Seeing and putting off tasks doesn't.

Ask questions

Ask about letting in the UK or about using Keymews. To ask about your own portfolio, turn on Answer from my records in Settings → AI, or the Use my portfolio records switch at the top of the chat in the Hub. It then gets a short summary of your portfolio with each question: addresses, rents and arrears, compliance dates, open repairs, this tax year’s spending and lettings. It doesn’t see tenant names or contact details. Answers from your records aren’t available to a team member who sees only selected properties. Try:

• Who is behind on rent?
• Which certificates are due in the next two months?
• What have I spent on repairs this tax year?

In the Hub and on your dashboard, an empty chat suggests questions from your own tasks, such as Plan the HMO licence renewal for Elm Road or Summarise October's rent. Tap one to put it in the message box, then change it or send it.

Under each answer

• Based on says what the answer drew on: the page you had open, your portfolio records, or the records a task is about (for example, Elm Road compliance records).
• Thumbs up or down tells us whether it helped. Thumbs down asks what fell short (wrong or out of date, not useful, too long, or the tone). Tap it again to take it back. Ratings are deleted with the conversation.

Explain your reports

On Reports, owners and admins can choose Explain with Keymews AI on the tax-year statement or the Forecast tab. A new conversation opens with your figures: totals by SA105 heading and property for the tax year, or the forecast’s monthly figures, assumptions, rent reviews and void risk. It works even if Answer from my records is off, because you asked for it. The answer’s Based on line says Tax year 2025/26 statement or Your 12-month forecast.

Scan a receipt

On Expenses, choose Record an expense, add a photo of the receipt, then Fill in with Keymews AI. It fills in the description, supplier, amount, date and category. Check each one before you save: it tells you anything it couldn’t read.

Triage a repair

On a repair’s page, choose Suggest with Keymews AI. It suggests a priority and category with a short reason, any immediate safety step, and a reply to the tenant. Use the priority with one click, post the reply to the tenant, or edit it in chat. Nothing changes until you choose.

Draft replies

Draft a reply on a lettings enquiry, Draft an arrears reminder on a tenancy with rent overdue, and Edit in chat on a repair open Keymews AI with the request written for you. Check it, then press Send.

Allowances

Each question, scan or suggestion uses one message of a daily and monthly allowance, shown under the message box. Answers are general information, not legal advice.