Questions, answered plainly.

Keymews is software for private landlords who manage their own lettings. It keeps your properties, lettings, tenancies, rent, repairs, inspections, compliance dates, documents and tenant messages in one place. It runs in your web browser on a computer, tablet or phone.

Private landlords in England who let property themselves, from a single flat to a portfolio with HMOs. On Basic and above you can invite an admin to help, and also give your accountant read-only access and give your contractors their own logins. Tenants get their own portal for rent, repairs, shared documents and messages. Contractors and accountants can also sign up on their own: work from landlords is free, and Basic or Pro adds their own customers or clients, jobs or deadlines, and invoices.

The record-keeping works anywhere, but the compliance centre’s requirements are written for England. The rules differ in Wales, Scotland and Northern Ireland, and Keymews doesn’t cover them yet.

It puts the routine work in one place and keeps it in order. Rent charges are scheduled for you and arrears are worked out from the payments you record. Repairs move through clear stages. Certificates and tenancy checks show what is missing, expiring or overdue. Your dashboard starts with what needs you today.

It gives you the tools to do the work yourself: advertising and applications (on Premium), references and Right to Rent checks (on Basic and above), records, reminders, repairs, inspections and tenant communication. It doesn’t run credit checks, list on property portals such as Rightmove, or give legal advice, so you may still want specialist help for those.

Properties and units (including HMO rooms), tenants and joint tenancies, deposits, a rent schedule with payments and arrears, bank statement import, printable rent statements, expenses, tax-year reports with an accountant pack, a 12-month forecast with void risk and rent reviews, online rent payments by Direct Debit or card (on Basic and above), repairs with photos, inspections and inventories that work without signal, a written statement of terms and a rent increase helper, a compliance centre for England, documents you can share with tenants, e-signatures and referencing with Right to Rent checks (on Basic and above), lettings with listing pages and applications (on Premium), contractors (on Basic and Premium), a team with access by property (on Basic and above), messages, reminders at the timings you choose, light and dark mode, and a full data export. See all features.

Yes, on Basic and above. Send a PDF such as the written statement of terms or an inspection report, and tenants sign in their portal by typing their name. Everyone gets a sealed copy with a signing certificate that records who signed and when. Basic includes 5 signing requests a month; Premium and Enterprise have no limit. Electronic signatures are generally accepted for tenancy documents in England, but not for documents that must be signed as a deed or witnessed. If you’re unsure, ask a solicitor.

Yes, on Premium and Enterprise, for homes to rent or for sale, and for commercial property such as offices, shops and industrial units. Each listing gets its own web page to share and appears in Keymews property search. People can ask a question, book a viewing and apply at the advertised rent. Keymews caps the deposit at five weeks’ rent and flags wording such as “No DSS”. You compare applications with fair criteria, start referencing, and turn the one you choose into a draft tenancy. Commercial listings take questions and viewings, and you agree the let directly.

Yes, free and with no sign-in, at lettings.keymews.co.uk. The latest listings on Keymews show before you search. Describe what you want in your own words, such as “2 bed flat in Leeds under £1,200” or “office in Leeds, at least 1,000 sq ft”, or search near where you are, and fine-tune the area, budget, bedrooms and type. Switch between residential and commercial, and between renting and buying. When you search an area, you also see its average rent or price from official ONS and HM Land Registry statistics, and you can ask for an email when matching homes are listed. Save homes with the heart with a free account. There are tools too: mortgage, stamp duty, renting and buying costs, rent or buy, and rental yield for homes; stamp duty on buying or a new lease, occupancy costs, business rates and a space planner for commercial property. Each Keymews listing links to its page, where you can ask a question, book a viewing or apply.

Yes, and it’s free for agents for now, on any plan. Tick “We’re a letting or estate agent” in Settings and add your redress scheme (The Property Ombudsman or the Property Redress Scheme), which your listing pages show. Then add listings, or import your listings from the BLM file your agency software makes for property portals (Reapit, Alto, Jupix, Street, Loop and most others can export one), on its own or zipped with its photos. Each listing is matched on your reference, so the next file updates it and closes listings you’ve taken off. Listings with the material information Trading Standards expects (the rent and deposit, or the price and tenure with any lease details, and the council tax band) are published; others are kept as drafts with what’s missing. Commercial property isn’t imported yet.

It doesn’t run credit checks (you can keep a referencing company’s report in Keymews), list properties on portals such as Rightmove and Zoopla (you can share your listing’s own page instead), create possession notices, or manage commercial tenancies and leases (you can advertise commercial property and agree the let directly). Documents it creates, such as the written statement of terms, are a starting point. Check them before you use them.

Yes. Add as many properties as you let, each with its own units, and see rent, arrears, repairs and compliance across all of them on the dashboard. Any limits per plan will be published on the pricing page once plans are final.

Yes. Each tenancy has a conversation between you and your tenants, with photo and file attachments. Tenants use it from their portal; you see it under Messages.

Tenants report a repair from their portal with a category, how urgent it is and up to six photos, and see emergency guidance before they send it. You can also log repairs yourself. Each repair moves from reported to scheduled, in progress and resolved, on a list or a board you can drag. If the contractor needs to go back to a finished repair, mark it as further work: they’re asked to book a return visit and the tenant is told one is coming. You can assign a contractor from your directory (Basic and Premium), set an appointment, post updates and record costs.

Keymews creates the requirements that apply to each property and tenancy in England, such as gas safety, electrical checks, EPCs, alarms, licences and tenancy paperwork. You record dates and upload evidence, and the compliance centre shows what is missing, expiring or overdue, with reminders as dates approach. Status reflects the records you enter. It is not legal certification or advice.

Yes, in the app. A daily check raises notifications for things like overdue rent, expiring certificates, new repairs and new messages. On Basic, Premium and Enterprise they’re emailed to you too. On every plan you can get them on your phone and computer as well: turn them on for each device in Settings → Notifications, and between 9pm and 8am they wait until the morning. In Settings → Automations you choose how many days ahead rent, certificate and tenancy-ending reminders go out, when overdue rent becomes urgent, and how long an emergency repair can wait unassigned before you’re alerted. See choosing when reminders go out.

Yes, on every plan. Reports → Forecast projects the next 12 months from your records: rent from each tenancy until any end date, new lets after the empty weeks you choose, a rent rise at each review if you like, running costs at the last 12 months’ average and your mortgage payments. It lists tenancies at risk of leaving a unit empty (ending, in arrears or with open repairs) and when you can next serve a Section 13 rent increase. It projects your records forward; it isn’t a promise of rent or financial advice. See how the forecast works.

Yes. Open the inspection while you have a connection and Keymews keeps a copy on your device. If the signal drops, keep recording conditions, notes, deductions and photos: they’re saved on the device and sync when you’re back online. Completing the inspection, its report and signing need a connection. See the inspections guide.

Yes, on Basic and above. Invite them as an admin in Settings → Team and choose Selected properties, then tick that house. They manage its tenancies, rent, repairs and documents with you, and see nothing about your other properties. You can do the same for an accountant. See team and property access.

Yes. Keymews follows your device’s light or dark setting, or you can choose with the sun or moon button beside your notifications: System, Light or Dark. It’s saved on each device, and works for landlords, tenants, contractors and accountants.

Keymews AI is the assistant in Premium and Enterprise. It answers questions about letting in the UK and about using Keymews and, if you allow it in Settings → AI, about your own portfolio: who’s behind on rent, which certificates are due, what you’ve spent this tax year. On Reports, “Explain with Keymews AI” talks through your tax-year figures or 12-month forecast. It reads a photo of a receipt into an expense, suggests a repair’s priority with a reply to the tenant, and drafts replies to enquiries and arrears. The Keymews AI Hub, and the Keymews AI card on your dashboard, list your most urgent tasks with a draft one click away: a booking request for an expired certificate, a rent reminder, a reply about a repair. Send a draft to the tenant’s Messages thread when you’re happy with it, mark the task done, or put it off until later, and see how many you’ve done this week. An empty chat suggests questions from your own records, such as “Summarise October’s rent”, answers say which of your records they drew on, with a thumbs up or down to tell us how they did.

It drafts and suggests only: it never sends anything or changes your records without you. It doesn’t see tenant names or contact details. Its answers are general information, not legal advice, and each question, scan or suggestion counts towards a daily and monthly allowance.

Yes. New accounts get Premium free for 14 days, with no card needed, so you can try e-signatures, referencing, lettings and Keymews AI. Because everything you set up stays afterwards, the trial has the Free plan’s limits on anything you keep: up to 2 tenancies, 1 accountant, 1 contractor, 3 documents sent for signing and 1 listing. Online rent collection starts when you choose a plan. When the trial ends you move to Free and keep your records, unless you’ve chosen Basic or Premium. There’s one trial per email address. More about the trial.

Free is for up to 2 tenancies, with 1 GB of document storage. It includes properties and tenancies, the tenant portal, rent and arrears, bank statement import, expenses, tax-year reports, the 12-month forecast, repairs, inspections, the compliance centre, documents, the written statement of terms and the rent increase helper, messages with tenants, in-app reminders and data export. E-signatures, referencing, email reminders, contractors and accountant access start on Basic; lettings and Keymews AI are on Premium. The pricing page compares every plan.

Basic is £17.99 a month for up to 5 tenancies and 2 contractors, with email reminders, e-signatures (5 signing requests a month), referencing and Right to Rent checks, and accountant access. Premium is £29.99 a month for up to 10 tenancies, adding lettings (listing pages, viewings and applications), unlimited e-signatures and contractors, Keymews AI, and the option to delete contractors or remove their access. Over 10 tenancies, Enterprise is quoted for you. Paying yearly gives you 2 months free (Basic £179.90, Premium £299.90 a year), and the first 50 landlords on Basic or Premium get 30% off for their first 12 months. The rest of each plan is on the pricing page. Book a demo if you’d like to talk it through.

Not yet. There is no checkout, and nothing you do on this website charges you. You can create an account now.

Yes. Create a contractor or accountant account yourself and set up your business or practice. Work from landlords on Keymews is free on every plan: contractors get their jobs, and accountants get read-only access to their books, because the landlord’s plan pays for it.

To keep your own customers or clients in Keymews too, choose Basic or the top plan. Contractor Basic is £4.99 a month (10 customers, 10 open jobs, 15 quotes or invoices a month) and Pro is £9.99 with no limits. Accountant Basic is £7.99 a month (10 clients) and Practice is £14.99 with no limits. Pay yearly and get 2 months free. See contractor plans and accountant plans.

Send the demo form with a few details and the times that suit you. A person reads every request and replies by email to agree a time. Your request isn’t a booking until we’ve confirmed a time with you.

Use the contact form and choose “Help with my account”. We reply by email.

Every record belongs to your organisation, and the database itself refuses access to anyone outside it (row-level security on every table). Documents and photos are stored privately and opened through links that expire after five minutes. You can turn on two-step sign-in with an authenticator app, owners can see an audit log of important changes, and you can export all your data as JSON and CSV at any time.

Tenants see only their own tenancy: their rent, their repairs, the documents you choose to share and your messages to them. An accountant (on Basic and Premium) gets read-only access to properties, finances and reports, without tenants’ personal documents. You can limit an admin or accountant to selected properties, and they then see nothing about the others. A contractor sees only the repairs you assign them, and a tenant’s contact details only if you tick that the tenant agreed.

Your question and recent messages in that conversation. Only if you leave the options on in Settings → AI: a short summary of the page you’re on, and a summary of your portfolio’s records (addresses, rents and arrears, compliance dates, repairs, spending totals and lettings counts). It never sees tenant names or contact details, so drafts use a [Tenant name] placeholder; when you send a draft from Messages, the names are filled in on your device. It can’t send messages or change records itself. You can also turn your portfolio’s records on or off from the switch at the top of the chat in the Keymews AI Hub. When you choose “Explain with Keymews AI” on Reports, it gets that report’s figures: your tax-year totals by heading and property, or your forecast’s monthly figures, assumptions, rent reviews and void risk.