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Collect rent online
Let tenants pay rent, deposits and charges by Direct Debit or card, into your own Stripe account.
Before you start
Online collection is part of the Basic, Premium and Enterprise plans. It isn’t available during the free trial. The account owner sets it up.
Connect Stripe
- Go to Settings → Online payments and connect a Stripe account. Stripe checks your identity and bank details.
- When Stripe says your account is ready, tenants can pay from the Rent page of their portal.
Money goes straight to your own Stripe account. Stripe’s fees apply; Keymews takes no cut. Each payment is added to the rent ledger for you.
If a Direct Debit fails
Failed collections are listed on Rent, and the tenant is told. Choose Try again to collect it again (up to 2 retries).