Cancellation and refunds.

Cancelling your plan

• Cancel any time in the app: Settings → Plan and billing → Manage billing → Cancel plan. Contractors and accountants: Account → Plan → Manage billing.
• You keep your plan until the end of the month or year you’ve paid for. Then your account moves to Free and you aren’t charged again.
• Nothing is deleted. Your records stay in your account, and you can export them at any time in Settings → Data. Features that Free doesn’t include, such as contractor logins and accountant access, are paused.
• If you were a founding member and cancel, the founding price ends with your subscription and isn’t available if you subscribe again.

Refunds for plans

• Monthly plans: we don’t refund part of a month after you cancel; you keep access until the month ends.
• Annual plans: if you cancel within 14 days of first buying an annual plan, we refund it in full. After that, you keep access until the year ends, and we don’t refund the rest of the year.
• Mistakes: if you were charged twice or charged the wrong amount, we refund the difference.
• If we end your account for a reason other than a breach of our terms, or remove a paid feature you rely on, we refund the unused part of your period.
• Consumers: if you use Keymews as a consumer, not for a business, you can also cancel a new paid plan within 14 days of buying it. If you started using the paid plan in that time, we may keep a fair amount for the days you used it.

To ask for a refund, use the contact form or email keymews@gmail.com with the email address on your account. Refunds go back to the card or account you paid with, usually within 5 to 10 working days.

Rent, deposits and charges paid online

When a tenant pays rent, a deposit or a charge online through Keymews, the money goes to the landlord’s own Stripe account, not to Keymews. So:

• Tenants: to ask for money back, contact your landlord. Only they can refund a payment.
• Landlords: you refund tenants from your Stripe Dashboard. Refunds show in the rent ledger automatically.
• Direct Debits are covered by the Direct Debit Guarantee. If a payment is taken in error, you’re entitled to a full and immediate refund from your bank.
• Tenants can cancel a Direct Debit at any time on the Rent page in their portal, or with their bank.